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Talking to Myself About Web Disclosure
6I have a confession to make - I talk to myself. Not always… but regularly. It mostly happens when I go for my morning or weekend walk. Most of the time, the conversation doesn’t last very long and rarely does it consume an entire walk. This morning’s conversation was quite different - it actually started while I was still in the house and didn’t end until I forced myself to change the subject!
It went a little something like this…
Me: “Hey, have you notice all the talk about web disclosure?”
Myself: “Yeah, I have. I honestly don’t understand what the fuss is all about. You’d think someone had come up with something controversial or something!”
I: “Well, that’s because you’re simple minded.”
Me: “Now, now. No reason for name calling. This isn’t a certain hash-tag ‘discussion’ on Twitter.”
Myself: “You’re right. Sorry about that.”
I: “What’s funny is that I thought that all disclosures were done on the Web these days.”
Me: “They are. It’s a bad name for it. They should call it ‘single-source disclosures’ or ‘self-published disclosures’ to make it clear that it’s about disseminating corporate news directly from the corporate website rather than running the news through a third-party wire service.”
Myself: “Sure sounds like a good idea.”
I: “Yeah, that’s a no-brainer. We keep saying that IR needs to embrace technology more - here’s a risk-free way to do so. Plus, we’ve put a lot of resources into the IR website. It would be nice to get more out of it. I say we do it!”
Me: “Huh?!!? You think being solely responsible for the dissemination of all your corporate news is risk free!!?”
Myself: “Or needing another reason to call IT is risk free?!!”
I: “He’s got a point. It’s been two weeks since your PDA worked right.”
Me: “That’s what she said.”
Myself: “Hey - don’t blame me! I didn’t touch the thing before it got all screwed up!”
I: “That’s what she…”
Me: “Enough… Focus! Does it really make sense to be your own author, editor and publisher? Sounds like a recipe for errors, if you ask me.”
Myself: “Hmmm…that is a really good point. The wire services always catch errors. Doesn’t matter how many folks at corporate proof the release. There always seems to be something.”
Me: “Didn’t I just read that a wire service issued a release on a company that wasn’t actually from the company?”
Myself: “Yeah - but the release didn’t have any typos!”
Me/Myself/I: LOL
Me: “To be fair, there isn’t a security protocol in place that cannot be broken. Remember the couple that crashed the Presidential party? If the Secret Service can’t stop everything, no one can.”
Myself: “I suppose that’s right. I guess it would have been worse if the service had issued the wrong version of a release for the company.”
I: “How’d we get on this topic?”
Me: “I have no idea.”
Myself: “We were talking about the checks and balances of a third-party service provider.”
I: “Riiigghhhttt.”
Me: “We could also build our own checks and balances into a self-publishing system… we could have someone from legal or finance involved.”
Myself: “I like that idea though those folks are just as busy as we are on the day of the announcement.”
I: “True. The entire corporate team is so jammed up with the script and Q&A the morning of the announcement. Shoot, some companies send their releases to an IR firm deal with the wire service!”
Me: “But it’s a good idea, right?”
Myself: “Yeah, it is. Makes a lot of sense.”
I: “So are we saying that companies should do it?”
Me: “We are… sorta… it depends on the size of the internal team, the strength of the IR site, the…”
Myself: “You know, you raise a good point. There are still way too many IR websites that just aren’t up to code. It would be like trying to send a text from a typewriter.”
I: “That’s hysterical. You need to remember to tell Mrs. B that one.”
Me: “Hang on… don’t interrupt me… we’re talking about making better use of the site… we’re talking about driving more traffic to the site… what if the site isn’t ready for more use or more traffic?”
Myself: “It’s a fair question though I don’t know if the point’s completely on target or not.”
I: “Yeah, I think we’re getting into the weeds on this.”
Me: “I told you. For a simply idea, it’s got a lot of wrinkles to it. No wonder there’s so much chatter about it.”
Myself: “For me, it’s another example of why the phrase ‘best practices’ should be abolished from IR - what’s right for one company doesn’t mean it’s right for all companies.”
I: “Hmmmm… the death of best practices… that’s an interesting idea…”
Now - I am not asking you to confess whether or not you talk to yourself. But I would be interested in hearing where you come out on Web disclosure (or what I’d like to call “self-published disclosure”) at this point in time. Anyone… anyone?
The Conversation
Joann Sondy on June 21, 2010
Darrell Heaps on June 21, 2010
Amusing and informative conversation. I loved the “thats what she said” comment. LOL.
You covered off most of the points, but as you know it goes deeper. For instance the “challenge” of clicking to view a press release is another point of contention from some on the wire side of the argument. (I personally find this one the most amusing).
I think your final point is the most accurate, there is not a one-size fits all approach to this. Each company must determine the best path for them and execute. I don’t think there is one company, vendor or consultant out there that is pushing for a company to be less transparent, or to reach less of the market. It is a debate on what is the most efficient way to reach the market and connect with investors.
I think it’s clear that there are many companies and IROs out there looking for new ways of doing things, because the traditional way just isn’t working. With these early adopters we’ll all learn what works and what doesn’t and the new “best practices” will emerge.
Keep up the great blogging!
Dan Dykens on June 21, 2010
Great blog post Rob! While I don’t have a dog in this fight, I would say that with the exception of Google, I am not aware of a single web site where most people go nearly every day or even several times per day. As such I find it difficult to accept the notion that posting news to your web site constitutes broad disclosure.
On the buyside all or nearly all investors have a news feed through Bloomberg, Reuters etc and get the information simultaneously. Disseminating news simultaneously is what Reg FD is all about (in my layman’s interpretation anyhow). If “self published disclosure” takes hold it all but assures that certain investors will receive the information ahead of others. If that happens aren’t we back to where we were in early 2000 before Reg FD was implemented?
Even if some very vocal curmudgeons take issue with the wire services…Those wire services do what they are asked. They disseminate information quickly and efficiently. They also provide value added services such as proof reading etc. These wire services come at a cost but so doesn’t “free” web disclosure which is bundled in with other services.
Dan Hucko on June 21, 2010
Nice post Rob. I talk to myself too, but don’t usually admit it - especially when I lose an argument to myself.
I’m a big fan of ‘self-published disclosure’ and believe that it’s the right thing to do for many reasons:
- it’s cheaper
- you control the content (including typos) and timing 100%
- it will drive traffic to your website - which is a very good thing, especially from a tracking perspective to see who is reading your releases
So, in order to be effective, in addition to posting the news on the IR website, IRO’s need to act a little like wire services and also distribute the news to a core list of investor-oriented news services: Bloomberg, AP, Reuters, Dow Jones,etc. Their job is to disseminate business news to their customers - and I don’t think they care how they get the news in the first place. I doubt if Bloomberg would refuse to push your news if they don’t receive it from a wire service. News is news and the media are always hungry for it, regardless of the source.
With a little work, an IRO could build a very comprehensive media and investor email list and use it to supplement the web posting and disseminate the news simultaneously to a larger number of stakeholders.
Once more IROs start submitting their own news to the Reuters and Bloombergs of the world - they will pay more attention to that news and distribute it rapidly and widely.
Rob Berick on June 21, 2010
Thanks everyone for weighing in - you each raised some really interesting and constructive points!
Two things I wanted to immediately respond to (other points I need to marinade a little more during my morning walks):
1. Joann: I remember the “blast fax” uproar as well but had not connected those dots. I will absolutely steal that point in a future inner-argument. And, while I can see your point that there is some “CYA” involved of using a third-party vendor for dissemination, I would also add that on the morning of an earnings release, the IRO is still working through conference call scripts, Q&A, etc. - the last thing you want to do is get caught up in the mechanics of dissemination (at least I didn’t). Not saying that’s right or wrong - but I think that’s also at play. LOVE the lions at the gate question - I’ll definitely have to chew on that for a while.
Dan - great point about Google and I really appreciate your raising it. It ties back to a bigger issue I continue to have with public companies: it’s not enough to have a website, you need to have a Web STRATEGY. Most companies have the former, not the latter. And, yes, the idea of “free” while paying for a bundled service is a nuance that is getting surprisingly little attention.
Rob Berick on November 08, 2010
BDL - I think a lot of companies share your point of view on this.
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About rob
Position:Senior Managing Director
Rob oversees Dix & Eaton’s investor relations practice and is a member of the firm’s Leadership Committee. Over his nearly 20-year career, he has developed and executed investor relations programs for companies in a wide range of industries and market cap sizes.
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I’ll confess, I also talk to myself (but as robust as you!).
Back in the day when I worked at Financial Relations Board, I seem to remember similar discourse when we began using ‘blast email’ to distribute news. Get it to the wire services and exchange FIRST, then followers list.
IMO, I think companies like have a middle-man (sorry) handle the distribution so they can have someone other than themselves to blame if an error occurs. And, I think this might contribute to the slow adaptation of new tools available to ALL companies. I mean ALL companies: public or private, big or small, solo-preneur and small businesses. The tools of web disclosure and analysis are available to everyone with most being no- or low-cost.
On your next walk, ask the question: “Are social media the ‘lions at the gate’ for publicly traded companies who remain in denial?”