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IR’s Forgotten Audience
6While there are those that continue to want to hang Andrew Mason in effigy for the twists and turns relating to Groupon's proposed IPO, I think he deserves some credit for not overlooking IR's forgotten audience - the employees.
It's been my experience that - more often than not - senior management teams are so focused on their large institutional holders that they completely lose sight of the loyal shareholders right under their noses. Among other things, these employee-owners can represent an important voting block each proxy season and, thus, should hear from management directly throughout the year on financial performance, strategic accomplishments and "... all the stuff that one would want to look good..." Of course, the communications to this constituency needs to be consistent with all other public disclosures to investors and in accordance with Reg. FD. But it should not be left to chance or assumed word will trickle down. Certainly employee-owners have a unique purview on their part of the company's operations, but they likely know less about the entire business and its strategy than you think. They - like all investors - need to have the dots connected for them and the metrics examined regularly.
Have you talked with your employee-owners lately?
The Conversation
Tom Newberry on October 10, 2011
Matthew Balfour on October 21, 2011
Great article, totally agree at PROS we strive to keep our employee base as informed as our Analysts/Investors.
Robert Berick on October 22, 2011
Matthew - that’s great to hear. Any tips you’d be willing to share as to how to achieve that goal?
Matthew Balfour on October 28, 2011
Absolutely Rob.
At a high level, we keep it simple. There is no need to create on-off new slide deck, reports, etc… We send a calendar invite to all of our Senior Leadership and Managers to sit in a large conference room to listen live to our Earnings/Special Announcement Conference Calls with the Street. For remote folks they can call in to the conference call line as any other Investor/Analyst does. Post Call/Event we send an internal only email to All Employees spelling out key messages, Revenue/earnings performance, and headlines from Analyst and Press be it traditional and non-traditional. Non being publications/websites such as Seeking Alpha who in my opinion provides a great service to the investment community as they truly have no bias at all and the community of investors and experts authoring commentary is fabulous. Hope this helps and I look forward to more great posts from you and the team in the future.
Matt Balfour
Director, Investor Communications
PROS Holdings, Inc. (NYSE:PRO)
Rob Berick on October 28, 2011
Thanks, Matt. Really appreciate your giving us some insight into the “Pro” playbook.
Matthew Balfour on October 30, 2011
My pleasure Rob.
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About rob
Position:Senior Managing Director
Rob oversees Dix & Eaton’s investor relations practice and is a member of the firm’s Leadership Committee. Over his nearly 20-year career, he has developed and executed investor relations programs for companies in a wide range of industries and market cap sizes.
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Great point Rob. I found this particularly true for growing mid-size companies.